FAQ

Our Company

What is Molecure?
Molecure is a newly-founded company and collective ideas that protect the world and its people cell by cell

What drives Molecure?
Molecure was created to ensure a healthy life against daily increasing threats to humanity and the environment

Which categories Molecure offer products at?
The brand compiled products that protect human health under the “SkinCare”, “BioCare”, “SoftCare”, “TechCare” and “ProCare” categories.

Who are on Board of Scientific Advisors?
Vivianna Parreno, DVM,PhD (Argentina) Mustafa Hasöksüz, PhD (Turkey)

Orders And Purchases

Where can I purchase Molecure?
Amazon, Aliexpres, N11, Trendyol, Hepsiburada

When will I receive my order?
Your order will be shipped within 3-5 business days

Do you accept international orders?
Yes. Outside of the USA, we are currently accepting orders from Europe and UK

How do I cancel my order?
You can simply email us at info@itsmolecure.com and we will be happy to assist you

What is you return policy?
Molecure will gladly accept returns on unopened/unused orders within 30 days. If you purchased a Molecure product from a retail partner, please contact the retailer directly.

How do I place a request on special items?
Please send us a detailed email regarding your request at info@itsmolecure.com

Community

How can I become a brand ambassador?
Feel free to send us a DM for collaborations :)

What are the official social handles for Molecure?
www.facebook.com/itsmolecure
www.instagram.com/itsmolecure
www.twitte.com/itsmolecure
www.linkedin/itsmolecure

Is Molecure a socially responsible brand?
We contribute 10 percent of our profits towards supporting aid institutions in the healthcare industry.

I have a press inquiry, who do I contact?
You can contact info@itsmolecure.com

More questions? Reach us at info@itsmolecure.com

Our Products

How many test and certificates do Molecure products have?
With more than 60 products from the fields of chemistry, technology and textile developed under the counsel of the Molecure Scientific Advisory Board and subjected to 432 separate clinical tests

Do Molecure products have side effects?
It is best advised to apply a patch test for every product before each use.

Are Molecure products cruelty free?
We are still in the process of becoming a cruelty free brand. Our tests and certification processes are still in progress.

Are Molecure products vegan?
Yes. There are no animal by-products in our skincare selection.

Are Molecure producst paraben free?
Our cream cologne, probiotic cream skin & hand disinfectant and cream hand and skin disinfectants are paraben free.

Are Molecure products safe for all ages?
Yes

Are Molecure products unisex?
Yes

How do I care for my antiviral towels?
You can wash your antiviral towels up to 30 degrees. Towels keep their antiviral propety up to 50 washes.

How do I care for my multiuse towels?
You can recycle your multiuse disposable towel after you are done using it.  Machine washing is not recommended.

Where can I find ingredient listings?
You can find our ingredient listings on www.itsmolecure.com

What skin types are Molecure products appropriate for?
Molecure skincare products work on all skin types, including sensitive skin.

Do you have a wholesale catalog?
You can request a wholesale catalog through email info@itsmolecure.com

Is there a warranty on Techcare products?
Yes.Ou products have 2 year limited warranty.


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